Restaurants think they have a secret weapon in battle with Amazon, delivery startups
TORONTO Restaurateurs face pressure from an ever-widening set of competitors including meal-kit companies and online food delivery startups, but a group of industry leaders remain convinced that ambience will beat Amazon.
“Amazon is an indication of how much broader the competitive set is now,” Jordan Holm, president of the casual dining chain Boston Pizza, told an audience this week at the annual foodservice and hospitality convention RC Show in Toronto.
“Ten or 15 years ago, we might have looked at just casual dining, luxury casual and quick-service restaurants (as rivals). But that has expanded to include retail and the amount of retail space the grocery chains are dedicating to takeaway meals and prepared foods that offer convenience value and quality.”